According to market research report "Case Management
Market by
Component (Solution and Services), Service (Professional Services and Managed
Services), Business Function, Deployment Mode (Cloud and On-premises),
Organization Size, Vertical, and Region - Global Forecast to 2022", The case
management market is expected to grow from USD 4.79 Billion in 2017 to USD 7.62
Billion by 2022, at a Compound Annual Growth Rate (CAGR) of 9.7% during the
forecast period.
The major forces driving the case management market
growth are the ongoing trend of digitalization in the IT industry and
increasing demand for software automation and innovative applications.
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in-depth TOC on “Case Management Market”
70
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The solution segment is estimated to have the larger
market share in the case management market in 2017.
The demand for case management solutions is
increasing in organizations, irrespective of the organization size. The
deployment of case management solutions varies according to the different needs
of the end-users. The large enterprises segment is estimated to dominate the
market with the larger market size, as large organizations in industries, such
as banking and government, have various complex business processes.
The retail vertical is expected to grow at the
highest CAGR in the case management market during the forecast period.
The retail vertical is expected to witness the
fastest growth rate, as the vertical has increased its spending in Customer
Relationship Management (CRM) to manage customers’ needs, thereby helping
enterprises in the vertical increase the efficiency of their business
processes. IT has become an essential part of every retail business and has
streamlined customer-centric processes in the retail vertical. Companies are
trying to improve their competitive edge, exceed customer expectations, and
increase revenues.
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North America is expected to contribute to the
largest market share, whereas Asia Pacific (APAC) is projected to grow at the
highest CAGR during the forecast period.
North America is expected to have the largest market
share and dominate the case management market during the forecast period, due
to the high number of early technology adopters in this region. Specific budget
allocations and mandated case management policies are expected to make North
America the most lucrative region for the growth of case management vendors.
The increasing demand for case management solutions in major verticals, such as
government; Banking, Financial Services, and Insurance (BFSI); and retail, is
expected to be a major factor supporting the overall growth of the case
management market in the region. The market in APAC is expected to grow at the
highest CAGR during the forecast period. The main reason for this high growth
is the widespread adoption of case management solutions in both Small and
Medium-sized Enterprises (SMEs) and large enterprises to simplify their
business processes.
The major case management vendors include
Pegasystems (US), Appian (US), IBM (US), Newgen Software (India), DST Systems
(US), Dell Technologies (US), AINS (US), Pulpstream (US), and Kofax (US).
Contact:
Mr. Rohan
MarketsandMarkets™ INC.
630 Dundee Road
Suite 430
Northbrook, IL 60062
USA : 1-888-600-6441
sales@marketsandmarkets.com
Mr. Rohan
MarketsandMarkets™ INC.
630 Dundee Road
Suite 430
Northbrook, IL 60062
USA : 1-888-600-6441
sales@marketsandmarkets.com
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